The support that you can get from your cloud hosting supplier is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with an existing account. Timely and correct info about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual website hosting supplier and not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them directly, it is likely that you'll wait for a day or two to receive an answer to any question, so your websites may stay offline for ages. In contrast, a company which provides different options for communication and has a support crew available any time can assist you right away and help you decrease or entirely avoid any kind of downtime and possible losses.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to receive prompt assistance, especially when your web site is not functioning efficiently for whatever reason. Our Linux semi-dedicated hosting services come with 24/7 customer and technical support, so that if something comes up, you are able to use a number of ways to let us know - phone line with several local numbers globally, live chat, email messages and tickets. The first two choices are for pre-sales, billing and common issues, so if you do not have an account yet, for instance, you will be able to receive additional information regarding our services, or we can help you with less complex technical problems. The second two options are for strictly technical problems or everything which is more time-consuming due to the fact that it is easier to track the dialogue between you and our tech support crew. The warranted maximum reply time for them is only one hour, the typical one - 15-20 min, therefore you won't have to wait for an entire day so as to get assistance like you may have to do with various other service providers.

24/7 Customer Support in VPS Web Hosting

In case you obtain a virtual private server from us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you are an existing customer and you want assistance with some technical issue that requires more time to investigate or resolve, you are able to open a support ticket through your billing account or you will be able to send an email message and we will take care of the problem and send you a reply within one hour. The answer time is guaranteed 24/7, which includes holidays and weekends, yet for many issues it takes less than 30 mins to get support. Our support service covers the VPS as well as all the pre-installed software it includes, so if you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to receive timely support in general, let alone when you operate a whole server, so every single dedicated server that we supply comes with 24/7 support with one-hour reply time guarantee regardless of the issue. This service is totally free for any kind of issues with the server or the software that was installed from our admins through the setup, which means that you can contact us as many times as you wish, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual reply time for either of these rarely surpasses thirty minutes as we have administrators available 24 / 7. In case you require general information about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could use our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can add to your server package through the billing Control Panel.