Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Resolution Guarantee

  • Each ticket that you post to our tech assistance team will be responded to within about 1 hour. The common queries shall be replied to instantly. Nevertheless, if the service inquiry you have posted requires the assistance of a proficient admin technician, we will forward the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Top–class Client Assistance Service

  • Our client assistance Dept is going to be working for you day and night to to handle all support request tickets that you send to us. We offer client support for all software programs that are pre–installed on your server. These include our in–house created Control Panel, the chosen OS as well as the server admin panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Control Panel that is provided without charge with your VPS offers you an incorporated articles base. You’ll find a range of descriptive how–to posts and a choice of step–by–step video courses that display all the fundamental website maintenance duties. You can easy–access them by pressing the Help or Video keys in the right corner of each Control Panel section.