Technical Support Channels
A One–Hour Response Guarantee
We provide a sixty–minute response time guarantee for each ticket or e–mail that you submit to our help desk support team. We will quickly reply to all the general questions and forward right away the issue to our sysadmins in case any additional assistance is required. If you order our Optional Managed Services package, we will perform any of the included server administration tasks at a time that has been agreed upon beforehand.
A Premium Technical Support Service
Our client support team will be available to you 24/7 if you require help working with the Control Panel or with any of the applications that we have preinstalled on your behalf on the dedicated server. What is more if you require help handling all the daily admin tasks on your dedicated server, you can order our Optional Managed Services package, which includes data backup hard drive space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Our Control Panel is installed by default for every Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of educational articles in addition video versions that show all the actions that you can perform in a very illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Control Panel.